bj88 live Privacy Policy

bj88 live may collect the following types of information from you. This information falls into two main categories: what you provide voluntarily and what is collected automatically while you use the platform.

a) Information You Provide Directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Home address and postal code
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Username and password chosen when creating an account

b) Information Collected Automatically:

• IP address and device type
• Browser and operating system information
• Date, time, and duration of site visits
• List of pages visited
• Cookie and session data
• Transaction history and gameplay activity

bj88 live uses your personal information only for specific, legitimate purposes. It is never used unnecessarily or outside its intended purpose. The main reasons we use your information are listed below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To prevent fraudulent activity and verify the age of all users (to confirm 21+).
• Payment Processing: To complete deposits and withdrawals properly.
• Customer Support: Our 24/7 support team uses your information to respond to any questions or complaints you may have.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Security: To detect unauthorised access or unusual activity on accounts.
• Personalised Experience: To provide relevant offers and information based on your preferences.

bj88 live never sells your personal information or transfers it to third parties for commercial purposes. However, in specific circumstances and under strict confidentiality agreements, limited information may be shared with certain trusted partners:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banking partners to complete your financial transactions.
• Technology Service Providers: Those bound by confidentiality agreements with us for server hosting and security services.
• Law Enforcement Agencies: Required information may be provided in compliance with a court order or legal directive.
• Fraud Prevention Agencies: Relevant information may be shared to a limited extent to prevent fraudulent activity.

Outside the circumstances listed above, no information will be provided to any third party without your prior written consent. You can learn more about our company operations and values on our About Us page.

bj88 live uses modern technology and strict security measures to keep your information safe. The key components of our security framework are described below:

• SSL Encryption: Our entire platform is SSL secured. Every exchange of information between your browser and our servers takes place over an encrypted channel.
• Data Encryption: Stored sensitive information (passwords, payment details) is always kept in an encrypted state.
• Access Control: Only authorised staff may access user information, and only for specified reasons.
• Regular Security Audits: Security audits are conducted regularly to identify potential vulnerabilities.
• OTP Verification: OTP-based verification is used during account login and for important changes.
• Firewall and Intrusion Detection: Advanced systems remain active to identify and block unauthorised access attempts.

The bj88 live website and mobile app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies we use:

• Essential Cookies: Required to maintain login sessions and run the basic functions of the site.
• Functional Cookies: Used to remember your language preference, game settings, and other personalised preferences.
• Analytics Cookies: Help improve service quality by analysing patterns in how the site is used.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. Note that disabling certain cookies may limit some site functionality.

bj88 live retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Account Data: Complete information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Transaction Records: Records of financial transactions may be kept for an extended period as required by law.
• Customer Support Communications: Chat and email conversations related to support are retained for a defined period.

After the above periods, information is securely deleted or anonymised.

Every member of our platform has the following rights regarding their own personal information:

• Right to Know: You have the right to know what information we have collected from you and how it is being used.
• Right of Access: You can request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: You have the right to ask that your information be used in a limited way for a specific purpose.
• Right to Object: You can object to and withdraw consent for marketing communications at any time.

To exercise these rights, please contact our customer support team. Visit our Responsible Gaming page to learn about your rights and protections related to responsible gaming.

bj88 live strictly ensures that no minor (anyone under 21 years of age) can register or operate an account on this platform. We do not intentionally collect information from anyone under 21.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child has registered on our platform, they are requested to notify our customer support team immediately.

bj88 live primarily serves users in Bangladesh. However, our technical infrastructure may extend across servers in various countries. For international data transfers, we ensure that:

• Applicable data protection laws in the destination country are followed.
• Equivalent or higher security standards are maintained during data transfer.
• Third-party service providers are bound by agreement to comply with our privacy standards.

Contact us for more details about data transfers.

The bj88 live platform may reference third-party services, such as payment gateways (bKash, Nagad, Rocket). These third parties have their own privacy policies, and their policies will apply when using those services.

We are not responsible for the privacy practices of any third party. We recommend reading their own privacy policies before using their services.

bj88 live reserves the right to review and amend this privacy policy as needed. If significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered email addresses of the changes.
• Display a clear notice on the platform.

Continuing to use the platform after changes have been made will be taken as your acceptance of the updated policy. We encourage you to read our privacy policy regularly. Visit our FAQ page for answers to frequently asked questions about our services.